General Order/Shipping Information
Coffee Shop of Horrors prides itself on providing the freshest products possible. We keep a very low in-house stock of coffee and typically roast coffee or blend teas as orders are placed.
All orders placed on coffeeshopofhorrors.com are held for 24 hours from the date and time the order is placed in order to give our customers time to contact us to make changes to or cancel their order.
Roasting and packaging of coffee, tea, cocoa, and candy products takes 3-5 business days before shipping. Orders exceeding 5lbs of ground coffee in 8oz or 2oz sizes may take 2-3 additional business days.
Coffee Shop of Horrors does not roast, package or ship coffee on holidays or weekends. Orders during holiday times or storms (we’re in Central Florida) may be delayed further due to suspension of shipping operations.
Coffee Shop of Horrors uses the United States Postal Service Priority and Express Mail services, and UPS for bulk orders. We ship only to the continental United States, Alaska, Hawaii and Canada at this time.
Please note that shipments to Canada may take longer due to customs regulations. Your order may be subject to customs fees such as taxes, duties, processing or brokerage fees. Coffee Shop of Horrors has no control over these fees, and recommends our customers check with their local customs office for more information.
Coffee Shop of Horrors shipping charges do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay these custom fees when your order arrives the shipment will be returned to Coffee Shop of Horrors and we will be charged those custom fees plus return shipping costs. We do NOT issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay customs fees so please be familiar with the laws before ordering.
Shipping to PO Boxes
If your order weighs less than 20 pounds we should be able to send your order through the United States Postal Service. Orders larger than this are shipped UPS Ground. Coffee Shop of Horrors is not responsible for delays or mis-shipments when a P.O. Box address is used.
We are able to ship most of our products to U.S. Military APO/FPO addresses.
When completing your Shipping Address during checkout, please make note of the following.
- The City must be entered as either “APO” or “FPO”
- The State must be selected as either “AA” “AE” or “AP”
- You must enter your Zip code
- Always remember to enter your full name, grade, and PSC or unit number
Please note, orders shipped to an APO/FPO address do take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
Coffee Shop of Horrors utilizes USPS and UPS to ship products. Once a package has been handed over to USPS or UPS Coffee Shop of Horrors is not liable for shipment times or delays. A tracking number will be provided to you upon shipment, and any questions regarding the whereabouts of your package should first be directed to the shipment service utilized – either through usps.com or ups.com.
Calculating Costs and Shipment of Backordered Items
Shipping costs for orders placed on coffeeshopofhorrors.com are weight-based flat rates calculated by total product weight and distance from our distribution center. Orders shipped domestically (within the United States) that are over 5lbs in weight will receive free shipping.
If an order contains both in stock and backordered products your shipment will be delayed until the backordered items become available. For this reason we suggests that our customers order backordered items separately from other items. If you do choose to order backordered items as part of a multi-item order you will be charged for all items, plus your chosen shipping option, at the same time. If one or more items are on backorder, the shipping method chosen at the time of purchase will be utilized once all items are received in our warehouse. Depending on how long a backorder may take to fulfill Coffee Shop of Horrors may choose to refund the item in order to not delay shipment further.
Returns & Refunds
Coffee Shop of Horrors accepts the return of unopened merchandise (with any seals intact) NOT including food items (coffee, tea, cocoa, or candy) that were purchased and fulfilled through this web site only. Items must be received by Coffee Shop of Horrors within fourteen (14) days of original delivery.
Customers will be refunded the cost of the original purchase minus shipping and handling. The customer is responsible for any shipping and handling costs required to return items to Coffee Shop of Horrors.
In cases where an order error was made by Coffee Shop of Horrors (such as receiving an incorrect or defective item) a replacement or refund of the item cost will be covered by Coffee Shop of Horrors.
Refunds are not processed until items are returned and in possession of Coffee Shop of Horrors.
The following items are non-returnable and will not be issued a refund:
- Items returned after the fourteen (14) day return period
- Items which have been opened, marked or damaged in any way making them unfit for resale
- Items purchased through other online or local retailers (not Coffee Shop of Horrors)
- Coffee, Tea, Candy, and Cocoa are NOT returnable
How and When Refunds Are Processed
Refunds for cancellations made within 24 hours of order placement are processed immediately.
Returns are processed within 1-3 business days of receiving the item(s), and in the same form of payment used in the original purchase of those items. Please ensure that you submit your original order information along with a daytime phone number you can be reached at in case Coffee Shop of Horrors needs to contact you for further information.
Packing & Sending Your Return
You can pack and send your return to us in just a few simple steps:
- Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You may use the box the items originally arrived in, or another box if you prefer. Please include a phone number where you may be reached in case we need to contact you regarding your refund.
- Mail your return to: Coffee Shop of Horrors, 17711 9th St, Montverde, FL 34756.
- Take it to a Post Office or other shipping center to pay postage or shipping and return the package. It is your responsibility to ship the product back to us, and pay the shipping and handling to do so.
You may cancel your order for any item within 24 hours of placing the order provided the order has not entered the shipping process. If you wish to cancel your order after it has shipped it will need to be returned following the Returns and Refunds guidelines outlined above.